Building great customer relationships is just a step away

Can I upgrade myself or do I have to upgrade my entire CRM?

To upgrade Aquifer CRM from your current plan, we have built a subscription status page so you can view your current plan, payments, upgrade options and pricing, and credit card payment form.

What is your refund policy?

We have a 100% satisfaction guarantee. If for any reason, you're not satisfied with your purchase, simply let us know within 30 days and we'll be happy to issue you a refund of the last payment made only.

How am I billed when I add new users to Aquifer CRM?

Aquifer CRM automatically bills you a monthly recurring fee based on the number of users. You can add as many users needed at anytime, If you are adding additional users exceeding your current plan, your monthly fee will be updated on the next billing due date.

What happens if I cancel?

You're free to cancel at any-time! When you do, your current plan will last until the end of your billing cycle, unless you choose to not cancel and downgrade immediately. Our goal is to communicate with you and receive feedback from your company, and escalate any needs as high priority until you are happy.

What is involved in the initial training?

Your initial training will include providing you and your staff a general overview of all features, setting up all your user accounts, importing your current merchant database, importing leads, setting up and importing residual reports, signing up and connecting your CRM with third-party applications like Twilio, Calendly, Google and Outlook calendar, and more. After training is complete, we provide full development work for custom building your online application and API integrating your CRM software with your processing companies, whether you use 1 processor of several.

What payment methods do you accept?

We accept all major credit cards, ACH, and Paypal! For Enterprise orders meeting a minimum we also accept bank transfers.

Do you offer discounts for increased users?

We do! Our CRM software has 6 different pricing plans based on the number of users. If you subscribe or upgrade to bigger pricing plans, the cost of per user provides a discount to fit your budget.

What if I have multiple office locations?

Payment is per CRM software installed and running on your company domain name. Aquifer CRM allows your business to setup, organize, and manage all your office locations all in one CRM. If you want each of your sales office locations to have their own CRM on a separate domain name, your monthly recurring fee will be based on the total number of users for all locations combined.

How long does it take to install my CRM?

Once you subscribe to your preferred plan, we will have your CRM installed and running by the next day. This includes your CRM software, MySQL database, private labeling your CRM with your company logo, and assessing your initial needs.